Course Overview:

Certified Payments Agent is a practical, frontline professional development and certification programme designed for individuals and businesses that provide authorised payment and transactional services to customers on behalf of banks, fintechs, mobile money operators, payment service providers, remittance providers, wallet providers, payments kiosks and outlets, and other regulated or approved financial-services organisations.

Payments agents are often the human face of a broader digital payments ecosystem. They help customers deposit or withdraw cash, fund accounts and wallets, make transfers, pay bills, receive remittances, perform merchant or person-to-person payments and access other authorised transactional services.

An effective payments agent must do much more than operate a terminal, application or mobile device. The agent needs to understand how to serve customers professionally, process transactions accurately, maintain sufficient cash and electronic float, protect customer information, recognise fraud and suspicious activity, comply with operating requirements, resolve common problems and operate the agency outlet as a viable business.

Certified Payments Agent develops these practical competencies.