Payments

Payments Fraud: Detection, Prevention and Response Across the Payments Ecosystem (P102-008)


Description

Objective:
Equipping payments professionals, including those working in support, risk management, compliance, operations, and sales, with the comprehensive tools and resources necessary to effectively identify, prevent, and respond to the various and increasingly sophisticated forms of fraud that may arise across multiple payment environments is of paramount importance.

This extensive approach encompasses card-based transactions, digital payments, and account-based systems, all of which are integral to today's financial landscape. By enhancing your skills and knowledge through targeted training and access to cutting-edge resources, we empower you as a professional to proactively tackle fraudulent activities.

This involves not only recognizing potential threats but also implementing robust strategies to mitigate risks. Our goal is to ensure a secure and reliable payment ecosystem for businesses and consumers alike, fostering trust and confidence in every transaction. As fraud continues to evolve, staying ahead of the curve is essential for maintaining the integrity of the payment systems we rely on daily.


Target Audience:

Payments support teams

Fraud & risk analysts

Compliance professionals

Merchant support & onboarding teams

Product & operations teams

Sales (for fraud-aware solution positioning)

Contact Us:: training@transacttraining.online Average Course Durat...: 48 Hours Time for Course Comp...: 30 Days

Content
  • Course Introduction
  • Welcome Letter
  • Accessing Course Toolkits and Reference Material
  • Use of Multimedia
  • Module 1: Foundations of Payments Fraud
  • Learning Objectives
  • Key Terms
  • What is Payments Fraud?
  • The Difference Between Fraud, Disputes, and Operational Errors
  • Why Payments Fraud is Increasing Globally
  • The Impact of Fraud (Financial, Operational, Reputational)
  • Fraud Across the Payments Ecosystem (Issuers, Acquirers, PSPs, Merchants)
  • Key Terminology and Concepts
  • Summary: Module 1
  • Assessment: Module 1
  • Module 2: Fraud Types Across Payment Channels
  • Learning Objectives
  • Key Terms
  • Card-Present Fraud (Lost/Stolen Cards, Skimming)
  • Card-Not-Present (CNP) Fraud (E-commerce)
  • Account Takeover (ATO)
  • Authorised Push Payment (APP) Fraud
  • Friendly Fraud vs True Fraud
  • Merchant Fraud (Collusion, Fake Merchants)
  • Digital Wallet & Mobile Payment Fraud
  • Summary: Module 2
  • Assessment: Module 2
  • Module 3: Fraud Actors & Attack Methods
  • Learning Objectives
  • Key Terms
  • Fraudster Profiles (Individuals, Syndicates, Insider Threats)
  • Social Engineering Techniques (Phishing, Smishing, Vishing)
  • Credential Theft & Data Breaches
  • Malware, Bots, and Automation
  • SIM Swap Fraud
  • Fraud Attack Lifecycle (Recon → Exploit → Monetise)
  • Summary: Module 3
  • Summary: Module 3 (clone)
  • Assessment: Module 3
  • Module 4: Fraud Detection & Monitoring
  • Learning Objectives
  • Key Terms
  • Transaction Monitoring Fundamentals
  • Rule-Based Detection
  • Machine Learning Detection
  • Fraud Indicators (Velocity, Location, Behavioural anomalies)
  • Risk Scoring Models
  • Real-Time vs Post-Transaction Monitoring
  • False Positives vs False Negatives
  • Social Engineering Techniques (Phishing, Smishing, Vishing)
  • Summary: Module 4
  • Assessment: Module 4
  • Module 5: Fraud Prevention Strategies
  • Learning Objectives
  • Key Terms
  • Preventative Controls Across the Payment Lifecycle
  • Merchant Onboarding & Due Diligence
  • Transaction Controls (Limits, Velocity checks)
  • Layered Security (Defence in Depth)
  • Fraud Prevention vs Customer Experience Trade-offs
  • Customer Education as a Fraud Tool
  • Summary: Module 5
  • Assessment: Module 5
  • Module 6: Authentication & Security Technologies
  • Learning Objectives
  • Key Terms
  • Strong Customer Authentication (SCA)
  • 3D Secure (3DS1 vs 3DS2)
  • Tokenisation
  • Encryption & Secure Data Handling
  • Biometrics & Behavioural Authentication
  • Device Fingerprinting
  • Summary: Module 6
  • Assessment: Module 6
  • Module 7: Chargebacks, Disputes & Liability
  • Learning Objectives
  • Key Terms
  • What is a Chargeback?
  • Chargeback Lifecycle
  • Fraud vs Non-Fraud Disputes
  • Fraud Liability Ownership in Modern Payments
  • Scheme Rules & Reason Codes
  • Representment & Evidence Handling
  • Summary: Module 7
  • Assessment: Module 7
  • Module 8: Fraud Operations & Incident Management
  • Learning Objectives
  • Key Terms
  • Fraud Incident Identification & Classification
  • Incident Response Workflow
  • Escalation Procedures
  • Communication During Fraud Incidents
  • Working with Issuers, Schemes, and Law Enforcement
  • Post-Incident Review & Root Cause Analysis
  • Summary: Module 8
  • Assessment: Module 8
  • Module 9: Regulatory & Compliance Considerations
  • Learning Objectives
  • Key Terms
  • Overview of Regulatory Bodies
  • Key Legislation (FICA, POPIA)
  • AML vs Fraud – Key Differences and Overlaps
  • Reporting Obligations (STRs, suspicious activity)
  • Data Protection in Fraud Management
  • Compliance Failures & Penalties
  • Summary: Module 9
  • Assessment: Module 9
  • Module 10: Merchant & Customer Risk Management
  • Learning Objectives
  • Key Terms
  • High-Risk Merchant Categories
  • Merchant Behaviour Monitoring
  • Customer Risk Profiling
  • Red Flags in Support Interactions
  • Fraud Prevention in Customer Support Teams
  • Educating Merchants & Customers
  • Summary: Module 10
  • Assessment: Module 10
  • Module 11: Emerging Fraud Trends
  • Learning Objectives
  • Key Terms
  • AI-Driven Fraud & Deepfakes
  • Social Engineering Evolution
  • Crypto & Digital Asset Fraud
  • Cross-Border Fraud Challenges
  • Fraud-as-a-Service (FaaS)
  • Future of Fraud Prevention
  • Summary: Module 11
  • Assessment: Module 11
  • Module 12: Building a Fraud-Aware Organisation
  • Learning Objectives
  • Key Terms
  • Fraud Risk Strategy Development
  • Roles & Responsibilities Across Teams
  • Fraud KPIs & Reporting Dashboards
  • Embedding Fraud Awareness in Culture
  • Collaboration Between Risk, Support, and Compliance
  • Continuous Improvement Frameworks
  • Summary: Module 12
  • Assessment: Module 12
  • Course Evaluation
  • Course Evaluation
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever