Merchant Enablement: Foundations of Digital Payments is a practical, industry-grounded course designed to build a clear and confident understanding of how digital payments operate from a merchant perspective.

The course introduces learners to the core components of the digital payments ecosystem, including card payments, online payments, EFTs, wallets, real-time payments, and alternative payment methods. It explains how transactions flow from the customer to the merchant, the roles played by banks, payment service providers, payment networks, and infrastructure operators, and how funds are authorised, cleared, settled, and reconciled.

This course is ideal for:

• Merchant support and customer service teams

• Sales and relationship managers

• Operations and onboarding teams

• Product, marketing, and enablement professionals

• Anyone working with merchants across the digital payments value chain